Refund Policy (Digital Products)

 

 

1. Digital products & instant access

All products sold on this website are digital goods (e.g., online training materials, downloadable files, digital access). Delivery is typically instant (or provided shortly) after successful payment via email and/or access link.

Because digital products are delivered immediately and cannot be “returned” in the traditional sense, all sales are generally final once access is provided.

2. When a refund may be granted

We may issue a refund in the following situations:

  1. Duplicate charge
  2. If you were charged more than once for the same purchase.
  3. No access / technical delivery failure
  4. If you paid, but did not receive access and we cannot provide access within a reasonable timeframe after you contact us.
  5. Unauthorized payment (verified)
  6. If a payment was made without your authorization and this is confirmed (we may request basic order verification details).
  7. Wrong product purchased (before access is delivered)
  8. If you contact us quickly and before access/download is delivered, we may be able to cancel and refund.

Refund eligibility is determined at our sole discretion based on the circumstances and available evidence.

3. When refunds are not provided

Refunds are typically not granted for:

  • Change of mind / no longer needed
  • Lack of usage after access is delivered
  • Incompatibility with your device or preferences (unless the issue is caused by our delivery or materials being materially defective)
  • Misunderstanding of the product description (please review product details before purchase)
  • Access already delivered, activated, or content downloaded/consumed (where applicable)

4. How to request a refund

To request a refund, please email us at:

ndt.quality2025@gmail.com

Subject line: Refund Request – Order #[Order ID]

Include:

  • Order number (or payment receipt ID)
  • The email used at checkout
  • Date of purchase
  • A brief explanation of the issue
  • (Optional) screenshots or error messages (for access/technical issues)

We aim to respond within 2–5 business days.

5. Refund processing (PayPal & Stripe)

If a refund is approved:

  • PayPal payments: refunds are issued back to the original PayPal transaction. Processing times depend on PayPal and your bank/card provider.
  • Stripe / card payments: refunds are issued back to the original card/payment method via Stripe. Processing times depend on your bank/card issuer.

We do not control third-party processing times, but we will confirm once the refund has been submitted.

6. Chargebacks and disputes (important)

If you have an issue with your order, please contact us first so we can resolve it quickly.

If you file a PayPal dispute or a card chargeback (via Stripe/card issuer), we may be required to provide evidence of digital delivery and account/access logs (where applicable). In some cases, access to the purchased digital product may be temporarily suspended during the dispute process to prevent further unauthorized use.

7. Contact

Questions about this Refund Policy? Contact us at: ndt.quality2025@gmail.com